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Add Outlook crashes or stops responding when used with Office 365

Marguerite Gourgaud 2025-10-06 03:15:36 +00:00
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Support and Recovery Assistant performs diagnostic checks and returns potential solutions for you to try in order to resolve Outlook issues. This should resolve the issue of ‘Outlook keeps crashing’. If not, you can try reinstalling Office 365 or repairing it.
If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't.
Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. It can automatically diagnose issues, troubleshoot, and fix problems with Outlook. Note that the above troubleshooting Outlook startup issues link is for desktop Outlook for Windows.
An outdated version can also be a cause of why Outlook keeps crashing unexpectedly. The simplest solution often resolves many software-related issues. Similarly, restarting your computer can clear temporary glitches and refresh your system’s troubleshooting Outlook startup issues resources. This issue has been fixed in the following versions and builds. Please reference Update History for builds by channel, Update history for Microsoft 365 Apps (listed by date). When you open or start a new email, classic Outlook crashes.
In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items troubleshooting Outlook startup issues recovered by the repair tool that Outlook can't place in their original structure. We've streamlined search to make it easier than ever to find what you're looking for. The new Outlook Attachment Preview feature lets you see your pictures and files without leaving your inbox.
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Now all you need troubleshooting Outlook startup issues to do is to untick the add-ins and close the dialog. If it does and Outlook starts working properly, then most likely the problem is with one of your add-ins, which leads us to the next step.
You can end all office-related processes in task manager to ensure a fresh start. Microsoft Outlook is an excellent application with a wide range of features. With Outlook, you can access email, calendar, contacts, and more in a single app, making it user-friendly.
Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook. Read on to find out how to fix common Outlook problems below. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change.
Sometimes you’ll open Outlook and troubleshooting Outlook startup issues then for no apparent reason, it will freeze or shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. Outlook crashes are never good, but you do not have to face them unprepared.
Have also login in another computer with this account but there is also coming the dialog with the message. My question is, how can I see what document is Outlook referring to? In Outlook thru Office.com, the account has no issue.
We recently surveyed 287 of our users to ask, "What made you try Mailbird in the first place?". 27% moved to Mailbird specifically because [troubleshooting Outlook startup issues](https://sites.google.com/view/fixoutlookstuckonloadingprofil/home) of bugs or support issues with their other email clients, 17% of which specifically called out Outlook. The fact of the matter is, Outlook doesn't always cooperate with your computer other applications. If you're tired of different bugs slowing things down or dealing with corrupted files, we are happy to show you how Mailbird can give you a better experience.
To import contacts from other email services, export contacts, or clean up duplicate contacts, select an option from the Manage contacts menu. Add a contact to your Favorites by selecting a contact in the list, and then selecting Add to favorites. When you add someone as a favorite in People, they'll also show up under Favorites in Mail, and the other way around, provided that the contact has an email address. There might also be a visual alert that a message is unread, has an attachment, or is flagged. This is a lightweight app designed to handle multiple accounts and fairly moderate email use. Having trouble connecting to your email from Outlook on your desktop?